a brand new strategy to CX: using Product facts to construct amazing Relationships

recent research indicates that 54 percent of US-primarily based buyers say client experience at most corporations needs improvement. while this is no handy project, making a product-based mostly, records-pushed connection could be the reply for main manufacturers and retailers to construct long-term relationships with their clients.

Hear from Ken Rapp, CEO of Blustream, as he explains the historical challenges of client experience and why reside product usage facts is the missing hyperlink to building a a success after-sale digital consumer adventure approach. He explains how corporations can leverage product-owner lifecycle data from purchased items to improve their customer relationships and in the end increase salary, lower churn and carry greater client experiences. This type of true-world records can fuel the client adventure and become actionable insights to energy digital transformation, ushering brands into the next section of sustained increase.

Watch his webinar and find out how Blustream, for the primary time, has made product utilization facts possible. gain knowledge of the recommendations to:

  • boost client retention through the use of product usage facts to force a protracted-term consumer relationship
  • assist purchasers keep beneficial time by means of presenting immediate actions by way of alerts, education and commerce recommendations
  • Triple lifetime value, together with enormously decreasing churn and increasing profits
  • build a limiteless closed-loop relationship with buyers to subsequently boost brand loyalty and enable marketers to focus on what they do most appropriate: making items that remember!

Meet the panelist

Ken Rapp
CEO of After-Sale customer Engagement
Blustream

Ken Rapp is the CEO of after-sale client engagement company Blustream. he is a dynamic entrepreneur and commercialization leader, and is obsessed with marrying unmet needs with useful solutions growing commercial enterprise value for consumers. He has headquartered organizations, created foremost market categories, and changed industries through innovative technology. Ken’s competencies includes launching items, constructing scalable business fashions, and developing lifestyle that permits employees to thrive. Ken is lively with Worcester Polytechnic Institute’s (WPI) entrepreneur courses, is a Trustee of the Zenie groundwork, and is on the Board of the Hanover Theater for the Performing Arts.