Crate and Barrel is teaming up with Glympse, a day-of-provider mobile communications platform, to increase curbside pickup.
The platform offers proactive conversation, actual-time status updates for shoppers and more advantageous visibility into the pickup adventure, in response to an announcement.
The service is one in all many enhancements in the home furnishing retailer’s force to meet clients the place and how they need to store through featuring a latest adventure. The retailer is seeing a slew of consequences including shorter wait times, streamlined operations and fantastic reactions from valued clientele.
The Glympse communications platform is decreasing calls to the shop and minimizing consumer wait times because it notifies purchasers when an order is in a position, offers pickup guidance and makes it possible for customers to share ETA and arrival popularity.
“Crate and Barrel has at all times been dedicated to providing personalized consumer experiences,” Sarah Casalan-Bittle, VP, retailers, Crate and Barrel, referred to in the free up.
“Partnering with Glympse has allowed us to retain that commitment to our purchasers by way of offering timely notifications and clear visibility into deliveries that support re-define the modem shopping adventure.”